Faq
Order Processing
How long does order processing take?
Orders are typically processed within 1-3 business days (excluding weekends and holidays) before shipment. During peak seasons, processing may take slightly longer.
Can I modify or cancel my order after placement?
You may request order modifications or cancellations within 1 hour of placement by contacting [email protected]. We cannot guarantee changes after this period as orders enter processing quickly.
Shipping & Delivery
What shipping methods do you offer?
We provide standard and express shipping options to most countries. Available methods and estimated delivery times will be shown at checkout based on your location.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination and customs processing. Customers are responsible for any applicable duties or taxes.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Swimwear and lingerie must have hygiene seals intact. Final sale items are non-returnable.
How do I initiate a return?
Please email [email protected] with your order number and return request. We'll provide instructions and a return authorization number.
Product Care
How should I care for delicate fabrics?
We recommend hand washing or using delicate machine cycles with cold water for most items. Avoid bleach and tumble drying. Please refer to individual product care labels for specific instructions.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment methods where available.
Is my payment information secure?
All transactions are processed through PCI-compliant payment gateways with SSL encryption. We never store complete payment details on our servers.
Contact & Support
How can I contact customer service?
For any inquiries, please email [email protected]. Our team typically responds within 24-48 hours during business days.
Do you offer size consultations?
Yes! Email us at [email protected] with your measurements and the product(s) you're interested in. Our stylists will recommend the best size for your body type.