Refund policy

Returns & Refunds

At SatinMuse, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility Requirements

Items must be unworn, unwashed, and in original condition with all tags attached
Lingerie and swimwear must have hygiene seals intact
Original proof of purchase is required
Accessories must be returned in original packaging

Non-Returnable Items

The following items cannot be returned:

Final sale items (clearly marked at time of purchase)
Personalized or custom-made products
Items without original tags or packaging
Used or damaged merchandise

Refund Process

Contact our support team at [email protected] to initiate your return
Pack your return securely with original packaging
Ship your return using a trackable method (customer is responsible for return shipping costs)
Allow 5-7 business days for processing after we receive your return

Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos of the issue. We will provide a prepaid return label and process a full refund or replacement.

International Returns

International customers are responsible for all return shipping costs and any applicable customs fees. We recommend using a trackable shipping method and retaining your proof of postage.

Processing Time

Refunds typically process within 3-5 business days after we receive your return. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

We currently offer exchanges for size or color variations, subject to availability. Please contact our support team to check stock availability before returning your item.

For any questions about our refund policy, please contact us at [email protected].