Contact us

Customer Support

We're here to assist you with any inquiries about our products, orders, or services. Our dedicated support team strives to respond to all messages within 24-48 hours during business days.

Email Support

For general inquiries, order assistance, or product questions:

Email: [email protected]

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (GMT)

Saturday - Sunday: Closed

Corporate Office

SatinMuse Ltd.
123 Fashion Avenue
London, EC1A 1AA
United Kingdom

Order-Related Questions

When contacting us about an order, please include:

  • Your order number
  • Product name or SKU (if applicable)
  • Detailed description of your inquiry

Response Time

We typically respond to emails within:

  • General inquiries: 24-48 hours
  • Order-related issues: 24 hours
  • Product questions: 48 hours

Response times may be longer during holidays or promotional periods.