Terms of service

1. General Terms

By accessing and purchasing from SatinMuse, you agree to be bound by these Terms of Service. All products listed are subject to availability. We reserve the right to modify these terms at any time without prior notice.

2. Order Processing

Orders are processed within 1-3 business days. You will receive an order confirmation email to the address provided during checkout. While we strive for accuracy, occasional pricing or description errors may occur - we reserve the right to cancel orders arising from such errors.

3. Shipping & Delivery

Delivery times are estimates only. SatinMuse is not responsible for delays caused by carriers or customs. Additional duties/taxes for international shipments are the customer's responsibility.

4. Returns & Refunds

We accept returns within 14 days of delivery for unworn, undamaged items with original tags. Return shipping costs are the customer's responsibility. Refunds will be issued to the original payment method within 7 business days of receiving returned items. Final sale items are non-returnable.

5. Product Information

We make every effort to display product colors accurately, but monitor settings may affect how colors appear. Product dimensions are approximate. Fabric content and care instructions are provided for each item.

6. Intellectual Property

All content on SatinMuse (images, text, designs) is our exclusive property and protected by copyright laws. Unauthorized use of any content is strictly prohibited.

7. Limitation of Liability

SatinMuse shall not be liable for any indirect, incidental or consequential damages arising from product use or inability to use our website. Our maximum liability for any claim related to our products is limited to the purchase price paid.

8. Dispute Resolution

Any disputes shall first attempt resolution through our customer service team at  QICHENGTONGLtd@163.com. Unresolved disputes may be submitted to binding arbitration in the jurisdiction of our headquarters.

9. Governing Law

These Terms shall be governed by the laws of the Hong Kong, without regard to conflict of law principles.

10. Contact Information

For any questions regarding these Terms of Service, please contact us at  QICHENGTONGLtd@163.com. We typically respond within 2 business days.